CHAPTER 04

PURCHASING AND MAINTAINING COMMERCIAL SOFTWARE

Section 0401

Purchasing and Installing Software

Specifying User Requirements for Software

Selecting Business Software Packages

Selecting Office Software Packages

Using Licensed Software

Implementing New / Upgraded Software

Technical Vulnerability Management

Section 0402

Software Maintenance & Upgrade

Applying ‘Patches’ to Software

Upgrading Software

Responding to Vendor Recommended Upgrades to Software

Interfacing Applications Software / Systems

Supporting Application Software

Operating System Software Upgrades

Support for Operating Systems

Recording and Reporting Software Faults

Section 0403

Other Software Issues

Disposing of Software